Every pet has something to say—and so do you. If you have a question, need assistance, or have a suggestion, we're here to listen. - Charlie

Contact Customer Support

Common FAQs

How do I contact customer support?

Complete the Contact Us form or email us directly at support@chattiecharlie.com.

Does Charlie's Silver Snout offer gift cards?

Yes, you can purchase gift cards from the Collections menu. Gift cards are delivered by email and can be redeemed at checkout.

Does Charlie's Silver Snout ship globally?

Our company exclusively ships to United States, Canada, and Australia.

What do I do if my parcel is lost?

If your parcel doesn't arrive, contact customer service for support. We want you to be happy with your experience so reach out to us so that we an make things right.

What are your customer service hours?

Customer support is available Monday-Friday 8 am to 5 pm EST.